Yes, our hair extensions are made from real human hair. This means that the hair can be washed and styled, but it also needs moisture and regular care to keep it looking its best.

Real hair extensions are a natural product. Colour, texture and feel may therefore vary slightly between individual strands and production batches.

Standard hair contains strands of naturally varying lengths and therefore becomes gradually thinner towards the ends.

Fuller Ends, also known as Double Drawn, contain a higher proportion of long strands. This creates a fuller and more even result all the way down to the ends.

Read more on the Fuller Ends – Double Drawn page.

The method that suits you best depends on factors such as your own hair, how long you want to wear the extensions and whether you want to be able to put them in and take them out yourself.

Tape extensions, nail hair, nano hair, wefts and tape wefts are intended for a more permanent hair extension. Clip-on and halo hair can be put in and taken out at home.

Read more in our guide to choosing a method.

Compare the extensions with the lengths and ends of your own hair, not only with the colour closest to the roots. Many people have several shades in their hair, and a blend of two similar colours often gives the most natural result.

Please note that colours may appear differently depending on the screen, lighting and camera settings. You can read more in our colour guide.

If you are still unsure, you can send us clear photos of your hair through the contact form. Ideally, photograph your hair from behind in daylight and without filters.

Each product page states how many packs are normally needed. The amount depends on the thickness of your own hair, the method you choose and whether your main aim is to add length or volume.

If your hair is short or thick, or if you want an especially full result, you should normally choose the higher recommended quantity. We recommend consulting the person who will fit the extensions before placing your order.

The best length is a matter of personal preference and also depends on your height and where the hair will fall on your body.

Bear in mind that the same amount of hair will look less full when it is longer. If you choose long extensions or have thick natural hair, you may therefore need more packs to create a natural transition.

We have collected instructions for our different methods on the Application and removal page.

Permanent hair extensions should be fitted and removed by a hairdresser or another person with experience of the relevant method. Incorrect application or removal may affect both the extensions and your own hair.

Orders placed on weekdays before 4:00 p.m. are normally dispatched the same day. The normal delivery time is 2–5 working days. Standard shipping costs 5.99 EUR.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information at the email address used for the order. Carrier delays may occur.

Read more on the Shipping costs and delivery times page.

We begin processing orders quickly. Please contact us immediately through the contact form if you want to cancel an order or if something is incorrect.

We cannot guarantee that an order can be changed or stopped after it has been placed. If the order has already been processed or dispatched, you will need to register a return instead.

We are normally unable to change the products in an order once it has been placed. The safest option is therefore to cancel the order, provided it has not yet been processed, and place a new order.

First check your spam folder and make sure that the correct email address was entered when the order was placed. You can also track the delivery using the carrier’s tracking service.

If you still cannot find the information, contact us through the contact form. Include your order number and we will help you check the delivery.

Contact us immediately through the contact form if the address is incorrect.

We may sometimes be able to change the address before the order has been processed, but we cannot guarantee this. Once the order has been dispatched, we are normally unable to change the delivery address. Always check the address carefully before completing your purchase.

To register a standard return, log in to your customer account and select the order and products you wish to return. Return shipping costs 5.99 EUR and is deducted from your refund.

We do not offer direct exchanges. If you want a different colour, length or product, return the item you do not wish to keep and then place a new order.

Full information is available on the Returns, Guarantee and Complaints pages.

Once we have received and approved the return, the approved amount will be refunded to the same payment method used for the purchase.

We process the refund as soon as possible. It may then take a few additional banking days for the funds or adjustment to appear with your bank or payment provider.

If you selected an invoice or instalment payment through Qliro or Klarna, you will find the payment information in the email and app from the relevant payment provider. Please also check your spam folder.

Questions about the invoice, payment date or instalments are handled by the relevant payment provider. If you need to check which email address was used for the order, contact us through the contact form.